{"publicdata":{"site":"https://publicdata.au","operator":{"name":"National Digital","url":"https://nationaldigital.com.au/"},"dataset":"qld-consumer-complaints","title":"Consumer complaints received by the Office of Fair Trading, Queensland, latest period","version":"2026-05-07","as_at":null,"url":"https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/by/industry/finance-insurance.json","publisher":{"name":"Department of Justice","jurisdiction":"Qld","url":"https://www.justice.qld.gov.au/"},"licence":{"id":"CC-BY-3.0-AU","title":"CC BY 3.0 AU","url":"https://creativecommons.org/licenses/by/3.0/au/"},"attribution":"Department of Justice, Queensland Government, Consumer complaints, Office of Fair Trading, sourced 3 October 2026, https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading, licensed under CC BY 3.0 AU.","cite":"Department of Justice, Queensland Government, Consumer complaints, Office of Fair Trading, sourced 3 October 2026, https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading, licensed under CC BY 3.0 AU. Serialised and versioned by National Digital at publicdata.au, https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/by/industry/","cite_request":"The licence requires the publisher's attribution. We ask that you also name publicdata.au and link to the version you used.","source":{"url":"https://www.data.qld.gov.au/dataset/1e2002df-fc94-487c-9c6c-92f5e0521f68/resource/2d265484-9270-4079-9479-23711c386ba9/download/2.-complaints-received-by-oft-01012026-to-31032026.csv","filename":"2.-complaints-received-by-oft-01012026-to-31032026.csv","fetched_at":"2026-10-03T02:59:53+00:00","sha256":"af8741e759190395bfc01b2dda61f97fd88a36ddd5c074521816312ca02e2c35","bytes":775751,"encoding":"utf-8-sig","backfilled":false},"rows":59,"fields":7,"not_endorsed":"This is an independent republication. The publisher has not endorsed this site.","partition":{"field":"industry","value":"FINANCE & INSURANCE"}},"fields":[{"name":"case_number","type":"string","title":"Case Number"},{"name":"initiated","type":"string","title":"Initiated Date","description":"The date the complaint was opened, kept as text as published. The office writes it month first in the January to March 2026 file, such as 1/13/2026 0:00, and day first in earlier files, so it is not read as a date."},{"name":"channel","type":"string","title":"Channel"},{"name":"industry","type":"string","title":"Industry"},{"name":"product","type":"string","title":"Product"},{"name":"oft_region","type":"string","title":"OFT Region","description":"The office region handling the complaint. Some rows name another state and some are blank."},{"name":"vulnerable_group","type":"boolean","title":"Vulnerable Group Provided","trueValues":["Yes"],"falseValues":["No"]}],"records":[
{"case_number":"C-2026-63250","initiated":"1/02/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-63378","initiated":"1/05/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":null,"vulnerable_group":false},
{"case_number":"C-2026-63387","initiated":"1/05/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-63447","initiated":"1/05/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-63536","initiated":"1/06/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-63699","initiated":"1/07/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Cairns","vulnerable_group":false},
{"case_number":"C-2026-64270","initiated":"1/14/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-64396","initiated":"1/15/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-64398","initiated":"1/15/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Sunshine Coast","vulnerable_group":false},
{"case_number":"C-2026-64423","initiated":"1/16/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-64572","initiated":"1/18/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-64665","initiated":"1/19/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-64673","initiated":"1/19/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-65180","initiated":"1/25/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"New South Wales","vulnerable_group":false},
{"case_number":"C-2026-65705","initiated":"1/31/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-65826","initiated":"2/02/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":"Southport","vulnerable_group":true},
{"case_number":"C-2026-66046","initiated":"2/04/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-66183","initiated":"2/04/2026 0:00","channel":"Phone","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Toowoomba","vulnerable_group":false},
{"case_number":"C-2026-66454","initiated":"2/09/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"South Australia","vulnerable_group":false},
{"case_number":"C-2026-66510","initiated":"2/09/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-66629","initiated":"2/09/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":null,"vulnerable_group":false},
{"case_number":"C-2026-66638","initiated":"2/10/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"New South Wales","vulnerable_group":false},
{"case_number":"C-2026-66656","initiated":"2/10/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-66714","initiated":"2/10/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":null,"vulnerable_group":false},
{"case_number":"C-2026-66732","initiated":"2/11/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-66964","initiated":"2/14/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-67302","initiated":"2/18/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-67312","initiated":"2/18/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-67395","initiated":"2/19/2026 0:00","channel":"Complaint Form","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Western Australia","vulnerable_group":false},
{"case_number":"C-2026-67625","initiated":"2/22/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-67830","initiated":"2/24/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-67847","initiated":"2/25/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-67895","initiated":"2/25/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"DEBT COLLECTION (INCL. RELATED ACTIVITIES)","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-67940","initiated":"2/26/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Southport","vulnerable_group":true},
{"case_number":"C-2026-68026","initiated":"2/27/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-68151","initiated":"3/01/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-68468","initiated":"3/04/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-68516","initiated":"3/05/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Rockhampton","vulnerable_group":true},
{"case_number":"C-2026-68634","initiated":"3/05/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-68643","initiated":"3/06/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-68734","initiated":"3/07/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-68779","initiated":"3/08/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-68790","initiated":"3/08/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-68963","initiated":"3/10/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-69102","initiated":"3/12/2026 0:00","channel":"Complaint Form","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-69149","initiated":"3/12/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":true},
{"case_number":"C-2026-69153","initiated":"3/12/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"FINANCE AND/OR TAX MANAGEMENT, CLAIMS, FINANCE BROKERS","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-69198","initiated":"3/13/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-69203","initiated":"3/13/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Wide Bay","vulnerable_group":true},
{"case_number":"C-2026-69248","initiated":"3/13/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-69704","initiated":"3/18/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Sunshine Coast","vulnerable_group":false},
{"case_number":"C-2026-69835","initiated":"3/20/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"New South Wales","vulnerable_group":false},
{"case_number":"C-2026-69897","initiated":"3/22/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-69932","initiated":"3/23/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Sunshine Coast","vulnerable_group":true},
{"case_number":"C-2026-70277","initiated":"3/26/2026 0:00","channel":"Email","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-70414","initiated":"3/30/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Southport","vulnerable_group":false},
{"case_number":"C-2026-70423","initiated":"3/30/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"BANK ACCOUNTS AND/OR RELATED MANAGEMENT (INCL. CREDIT REPAIR)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-70473","initiated":"3/30/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"ASSETS (INCL. SHARES, STOCKS, CRYPTOCURRENCY, SUPER)","oft_region":"Brisbane","vulnerable_group":false},
{"case_number":"C-2026-70534","initiated":"3/31/2026 0:00","channel":"Internet","industry":"FINANCE & INSURANCE","product":"INSURANCE, EXTENDED WARRANTIES, CLAIMS AND/OR RELATED MANAGEMENT","oft_region":"Brisbane","vulnerable_group":false}
]}