--- title: Consumer complaints received by the Office of Fair Trading, Queensland, latest period resource: https://publicdata.au/d/qld-consumer-complaints/ publisher: Department of Justice licence: CC BY 3.0 AU licence_url: https://creativecommons.org/licenses/by/3.0/au/ version: 2026-05-07 rows: 6641 fields: 7 source: https://www.data.qld.gov.au/dataset/1e2002df-fc94-487c-9c6c-92f5e0521f68/resource/2d265484-9270-4079-9479-23711c386ba9/download/2.-complaints-received-by-oft-01012026-to-31032026.csv source_sha256: af8741e759190395bfc01b2dda61f97fd88a36ddd5c074521816312ca02e2c35 language: en-AU operator: National Digital not_endorsed: true --- # Consumer complaints received by the Office of Fair Trading, Queensland, latest period Each consumer complaint received by the Queensland Office of Fair Trading in the newest published period, with date, channel, industry, product and region. Published by Department of Justice under CC BY 3.0 AU and republished here in other formats, with cells typed and suppressed values made null. Department of Justice has not endorsed this site. Also called: Office of Fair Trading complaints data Queensland, QLD consumer complaints by industry, Fair Trading Queensland complaints received. ## Download Latest version, redirects to `https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/`: - csv: https://publicdata.au/d/qld-consumer-complaints/latest/data.csv (857 KB) - xlsx: https://publicdata.au/d/qld-consumer-complaints/latest/data.xlsx (266 KB) - json: https://publicdata.au/d/qld-consumer-complaints/latest/data.json (1.5 MB) - parquet: https://publicdata.au/d/qld-consumer-complaints/latest/data.parquet (42 KB) - sqlite: https://publicdata.au/d/qld-consumer-complaints/latest/data.sqlite (967 KB) - duckdb: https://publicdata.au/d/qld-consumer-complaints/latest/data.duckdb (200 KB) - ndjson: https://publicdata.au/d/qld-consumer-complaints/latest/data.ndjson (1.5 MB) - arrow: https://publicdata.au/d/qld-consumer-complaints/latest/data.arrow (155 KB) - csv.gz: https://publicdata.au/d/qld-consumer-complaints/latest/data.csv.gz (66 KB) Pinned version 2026-05-07: `https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/data.`. Dated versions never change. ## Query The query API returns only the rows you ask for, as JSON, NDJSON or CSV, from the same typed rows as the files. It needs no key. Rows: https://publicdata.au/api/v1/datasets/qld-consumer-complaints/rows. Counts and sums: https://publicdata.au/api/v1/datasets/qld-consumer-complaints/aggregate. - Rows: https://publicdata.au/api/v1/datasets/qld-consumer-complaints/rows?limit=5 - Aggregate: https://publicdata.au/api/v1/datasets/qld-consumer-complaints/aggregate?group=industry&metric=count Each filter is `field=operator.value` in the query string, and every filter must match. A number or date field compares as a number or date, and a text field compares as text. Values are case-sensitive except with `ilike`. Prefix `not.` to negate a filter, as `not.eq.value`. Operators: `eq.value`, `neq.value`, `gt.value`, `gte.value`, `lt.value`, `lte.value`, `like.*text*`, `ilike.*text*`, `in.(a,b,c)`, `is.null`. - `select`: Fields to return, comma-separated. Every field when absent. - `order`: `field.asc` or `field.desc`, comma-separated. The publisher's row order when absent. - `limit`: Rows per page, 1 to 10,000. 100 when absent. - `offset`: Rows to skip. The `next` URL in each answer sets it for you. - `group`: On `aggregate`, fields to group by, comma-separated. - `metric`: On `aggregate`, `count`, `sum.field`, `avg.field`, `min.field` or `max.field`, comma-separated. `count` when absent. - `format`: `json`, `ndjson` or `csv`. JSON carries the provenance header, and the others carry it in response headers. Without a version the API answers from the newest loaded version, and that answer changes when the publisher releases again. Put `versions//` before `rows` or `aggregate` for an answer that never changes. `/api/v1/datasets//versions` lists the loaded versions. The API allows 60 requests in 10 seconds from one address. Above that it answers 429 for 10 seconds with a `Retry-After` header, a `RateLimit-Policy` header and a JSON body that gives the limit. Every API answer carries the same `RateLimit-Policy`. A client should wait the `Retry-After` seconds, or read the files, which have no limit. OpenAPI for this dataset: https://publicdata.au/d/qld-consumer-complaints/openapi.json ## Explore Charts and dashboards in the browser: https://publicdata.au/d/qld-consumer-complaints/explore/. A dashboard can be shared as a link or embedded. ## Smaller files - by `industry`: https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/by/industry/index.json lists 21 files ## Fields | field | type | publisher's header | note | |---|---|---|---| | `case_number` | string | Case Number | | | `initiated` | string | Initiated Date | The date the complaint was opened, kept as text as published. The office writes it month first in the January to March 2026 file, such as 1/13/2026 0:00, and day first in earlier files, so it is not read as a date. | | `channel` | string | Channel | | | `industry` | string | Industry | | | `product` | string | Product | | | `oft_region` | string | OFT Region | The office region handling the complaint. Some rows name another state and some are blank. | | `vulnerable_group` | boolean | Vulnerable Group Provided | | Key: `case_number`. ## Versions - 2026-05-07: 6641 rows, 7 fields, sha256 af8741e75919. https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/ Machine-readable: https://publicdata.au/d/qld-consumer-complaints/versions.json, https://publicdata.au/d/qld-consumer-complaints/changes.json, https://publicdata.au/d/qld-consumer-complaints/datapackage.json, https://publicdata.au/d/qld-consumer-complaints/schema.json, https://publicdata.au/d/qld-consumer-complaints/history.tar.zst ## Part of Office of Fair Trading complaints, enforcement and registers, Queensland - [Office of Fair Trading legal and enforcement actions, Queensland, latest period](https://publicdata.au/d/qld-fair-trading-enforcement-actions/) - [Occupational licences held by type and region, Queensland, latest count](https://publicdata.au/d/qld-fair-trading-licences-by-region/) - [Registered associations, charities and cooperatives by region, Queensland, latest count](https://publicdata.au/d/qld-registered-organisations-by-region/) ## Same subject, other publishers - [Coal production by mine, Queensland](https://publicdata.au/d/qld-coal-production-by-mine/) (Qld) - [Liquor and gaming licences, South Australia, September 2018](https://publicdata.au/d/sa-liquor-gaming-licences-2018/) (SA) - [Land transfer duty by postcode, Victoria, 2021-22](https://publicdata.au/d/vic-land-transfer-duty-by-postcode/) (Vic) - [Land tax by municipality, Victoria, 2024](https://publicdata.au/d/vic-land-tax-by-municipality/) (Vic) - [Unclaimed money claims processed by year, Victoria](https://publicdata.au/d/vic-unclaimed-money-claims/) (Vic) - [Unclaimed money paid out by year, Victoria](https://publicdata.au/d/vic-unclaimed-money-payments/) (Vic) ## Attribution and citation Department of Justice, Queensland Government, Consumer complaints, Office of Fair Trading, sourced 3 October 2026, https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading, licensed under CC BY 3.0 AU. The licence requires the publisher's attribution. We ask that you also name publicdata.au and link to the version you used. Plain text: Department of Justice, Queensland Government, Consumer complaints, Office of Fair Trading, sourced 3 October 2026, https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading, licensed under CC BY 3.0 AU. Serialised and versioned by National Digital at publicdata.au, https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/ Harvard: Department of Justice (2026) Consumer complaints received by the Office of Fair Trading, Queensland, latest period, version 2026-05-07 [data set], CC BY 3.0 AU, sourced 3 October 2026. Serialised and versioned by National Digital at publicdata.au. Available at: https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/ Markdown: Data: [Office of Fair Trading complaints, enforcement and registers, Queensland](https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading), Department of Justice, [CC BY 3.0 AU](https://creativecommons.org/licenses/by/3.0/au/), sourced 3 October 2026. Files: [publicdata.au](https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/) by [National Digital](https://nationaldigital.com.au/). ## Questions ### How do I download Consumer complaints received by the Office of Fair Trading, Queensland as a CSV file? Open https://publicdata.au/d/qld-consumer-complaints/latest/data.csv. It redirects to the newest dated version, which is https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/data.csv today. The same path serves Excel, JSON, Parquet, SQLite, DuckDB, NDJSON, Arrow. A dated URL never changes, so use it when the file must stay the same. ### Can I open Consumer complaints received by the Office of Fair Trading, Queensland in Excel? Yes. https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/data.xlsx is a workbook with the 6,641 rows on a records sheet, the field list on a second sheet and the provenance on a third. The CSV also opens in Excel. https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/data.csv.gz is the CSV at about a tenth of the size. ### How often is Consumer complaints received by the Office of Fair Trading, Queensland updated? Justice releases it quarterly. This site checks the portal every week and adds a dated version when the file changes. ### Can I use Consumer complaints received by the Office of Fair Trading, Queensland commercially? Yes. CC BY 3.0 AU allows commercial use, redistribution and derived works as long as the attribution is kept. The attribution string is in this page's side column and inside every file. ### Is this the official source for Consumer complaints received by the Office of Fair Trading, Queensland? No. The publisher is Department of Justice, and its page is https://www.data.qld.gov.au/dataset/consumer-complaints-office-of-fair-trading. This site republishes the publisher's file without changing its content. The original sits beside every version as source.csv with its SHA-256, so the two can be compared. ### How do I get only the rows for one industry? Every version has one JSON file per value of industry, 21 files in the current version, listed with row counts at https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/by/industry/index.json. For example https://publicdata.au/d/qld-consumer-complaints/v/2026-05-07/by/industry/personal-household.json holds the 2,292 rows where industry is PERSONAL & HOUSEHOLD. ### What is in each row? One complaint the Office of Fair Trading received, with its case number, the date it was opened, how it arrived, the industry and product it was about, the office region and whether the complainant gave a vulnerable group. ### Which period does it cover? The newest file the office has published, which is 1 January to 31 March 2026 in the first version here. The office publishes a file for each calendar year and a partial file for the current year. ### Does a complaint mean the trader did something wrong? No. Each row records a complaint received. The file does not record the outcome. ### Why is the date text? The office changed the order of day and month between files, and a date such as 2/05/2026 cannot be read safely without knowing which. The date is kept exactly as published. ## What this site did to the data Cells were typed, headers were renamed to snake_case and the encoding was made UTF-8. Rows were left alone. Nothing is derived. The publisher's file is beside every version as `source.csv`. ## Improve this dataset This page is built from [register/qld-consumer-complaints.yaml](https://github.com/National-Digital/publicdata.au/blob/main/register/qld-consumer-complaints.yaml) on GitHub, and a fix to it is welcome as a pull request. https://publicdata.au/contribute/ explains how.